POLICIES AT MRS. BENNIE'S
Transparency and Care
The team at Mrs. Bennie's is committed to ensuring that your experience shopping online easy and pleasant. That’s why we crafted our policies to be fair, transparent, and hassle-free.
Disclaimer
Skincare and Product Disclaimer
The information provided on Mrs. Bennie’s Boutique LLC’s website and product labels is for general educational purposes only. We are artisan skincare and candle makers, not doctors or dermatologists, and our products are not intended to diagnose, treat, cure, or prevent any medical condition or skin disease. Any descriptions of ingredient properties reflect traditional uses only, and individual results may vary. Nothing on this site should be taken as medical advice. Always consult a qualified healthcare professional with questions about a medical condition.
Allergy and Patch Test Notice
While we thoughtfully select botanical extracts, and essential oils recognized for their skin loving properties, even natural ingredients can still cause sensitivities or allergic reactions in some individuals. Always review full ingredient lists carefully before purchasing, especially if you have tree nut, bee, or botanical allergies. Please perform a small patch test 24 hours before full use, and discontinue use immediately if irritation occurs. All products are for external use only.
Wooden Wick Candle Care Guide
1. Master the First Burn
Wax has a "memory." Your candle will continue to burn exactly how it did on its first use. Always ensure the melted wax pool reaches the absolute edge of the glass on the first burn to prevent tunneling and wasted wax.
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Burn Time: Keep your candle lit for 3 to 4 hours on its very first burn.
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Edge-to-Edge Pool: Never extinguish the flame until the melted wax has fully blanketed the top of the vessel.
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Flame Fluctuations: Wooden wick flames may vary in height or look like they are going out—this is normal.
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Self-Correction: A low flame will continue to heat the wax and will naturally return to full height if left to burn.
2. Maintain Your Wooden Wick
Caring for your wooden crackle wick ensures a beautiful, steady burn every time you light it.
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Base Lighting: Always light your wooden wick from the base, closest to the wax, ensuring the full width catches the flame.
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Avoid Top-Lighting: Lighting the top of the wood can cause it to burn out before the flame ever reaches the wax.
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No Fancy Tools Needed: Burnt wood easily snaps off with your fingertips before each burn, revealing fresh wood underneath.
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Regular Trimming: Always snap off the ash before relighting, especially if the top of the wick begins to curl.
3. Practice Uncompromising Safety
Always protect your space and keep your luxury candle within your line of sight.
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Stable Surface: Place your candle on a flat, heat-resistant surface away from drafts to ensure an even burn.
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Cool Down: Only move your candle once the flame is fully extinguished and the wax has completely cooled.
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Never Pour Wax: Avoid pouring liquid wax out of the vessel, as this can easily drown the wick and ruin future burns.
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The Low-Flame Fix: If the candle struggles, trim the ash, keep it on a flat surface, and let it burn until it clears itself.
SHIPPING POLICY
At Mrs. Bennie’s Boutique, we currently ship anywhere within the contiguous United States (48 states). Standard shipping starts at $7.00 and is calculated based on order size, weight, and destination. Enjoy free standard shipping on all orders over $50. Please allow 3 to 5 business days for order processing before shipment, unless noted otherwise.
THE MRS. BENNIE'S GUARANTEE
At Mrs. Bennie's, we believe your home should be a flawless sanctuary. Because our collections are 100% handcrafted, each piece possesses its own unique character. However, we stand unconditionally behind the artistry, quality, and performance of everything we create.
Our Candle Performance & Safe Arrival Promise
We want your space to be filled with the smooth, soulful ambiance you deserve.
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Flawless Performance: If your candle does not burn beautifully after you follow our Candle Care Guide, please connect with our customer care team within 14 days of delivery so we can personally review and resolve the issue for you.
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Our Safe Arrival Guarantee: We meticulously package our luxury vessels to endure transit. However, if your candle arrives damaged or broken, please notify us at [Your Email] within 48 hours of delivery with photographic proof of the item and its shipping box. We will swiftly dispatch a complimentary replacement to you.
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Pristine Personal Care & Skincare Policy
Due to the personal, handcrafted nature of our skincare and bath products, we cannot accept returns or exchanges on opened or used items for hygiene and safety reasons. However, if your order arrives damaged in transit or if there is an issue with your purchase, please contact us within 7 days of delivery at Reneet.rt81@gmail.com with your order number and a photo of the item, and we will gladly make it right.
PRIVACY POLICY
This privacy notice explains how and why Mrs. Bennie’s Boutique LLC collects, stores, and uses your personal information when you visit our website or make a purchase. We maintain organizational and technical safeguards to protect your data. Because no electronic transmission or online storage system can be guaranteed 100% secure, we continually work to protect your details against unauthorized access. If you have any questions or concerns about your privacy, please contact us anytime.
