POLICIES AT MRS. BENNIE'S
Transparency and Care
The team at Mrs. Bennie's is committed to ensuring that your experience shopping online easy and pleasant. That’s why we crafted our policies to be fair, transparent, and hassle-free.
Disclaimer:
These products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Please do not use this product as a substitute for medical advice. Perform a patch test before using product. Some natural ingredients and essential oils may still cause reactions in sensitive individuals. Mrs. Bennie's Boutique LLC will not be held accountable for such reactions. If an allergic reaction occurs, stop use of product immediately and consult your physician.
Our products contain butters and oils from nuts, fruits, and/or seeds. Please read carefully. Results may vary
How to care for your wooden wick candle
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1) The first burn is the most important
The easiest way to think about this is to remember that wax has a 'memory' and it's also quite lazy, so however your candle has burned on its first burn is how it will continue to burn for the rest of its lifespan. Get that first burn all the way to the edge of your candle glass and your candle will burn the same way every time, voila!
- Always light your candle for long enough on the first burn to ensure the melted wax has reached the edge of the glass.
- This will prevent ‘tunnelling’ (or wasted wax which doesn’t melt and remains around the edge of the glass).
- You’ll experience best burn results when your candle remains lit for 3-4 hours on its first burn.
- It’s really important to note that with wooden wicks the flame height might vary at times, and occasionally appear to self-extinguish - this is totally normal. Even if you are experiencing a ‘low’ flame, it should continue to heat the wax and if left to burn the flame height should return.
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2) Look after your wooden wick
Looking after your wooden crackle wick and giving it a little TLC will pay dividends in keeping your candle burning beautifully.
- Always light your wooden wick from the base, closest to the wax, and ensure the full width of the wick is alight. Lighting your wooden wick from the top could result in the wood burning itself out before reaching the wax.
- Trim your wooden wick before each burn. The best thing about wooden wicks compared to cotton wicks? No need for fancy wick trimmers! The burnt wood that needs removing before each burn will just snap off with your fingertips, revealing a fresher piece of wood below for lighting. We always recommend trimming your wick before each burn, but definitely if your wicks are getting long enough for the top of the wick to 'curl'.
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3) Always burn your candle within sight
- Always place your candle on a flat, heat-resistant surface, away from draughts which can reduce burn time and cause uneven burning.
- Only ever move your candle once the flame is extinguished and the wax has cooled.
Avoid pouring away any wax...
If ever you're having trouble with your wooden wick candle it can be easy to think that removing some of the wax around the wick will help solve the problem, but this can have the opposite effect.
Pouring or removing liquid wax from the vessel usually causes the wick to extinguish or “drown” in the wax and affect the future burn quality of the candle.
Instead, try trimming your wick and ensuring you're burning your candle on a flat surface, leave your candle to burn for as long as you can (even if the flame height is low) and you should find your flame height increasing as the wick is given enough time to melt the surrounding wax.
SHIPPING POLICY
Here at Mrs. Bennie's we ship anywhere in the Contiguous United States (48 states) . SHIPPING IS BASE ON SIZE, WEIGHT, AND LOCATION. Timing is base on location. All items will be shipped with in 3 -5 business days of purchase unless stated otherwise. Free shipping offered for orders over $60
RETURN POLICY
All sale are final. Please read candle care and suggested use carefully These are are 100% handmade, and we do try to get them as near perfect as humanly possible. If your candle is damaged we will replace your candle free of charge. Due to the natural of the world today skin care products can not be returned or exchanged.
PRIVACY POLICY
The privacy notice for Mrs. Bennie's describes how and why we may collect, store, and use your information such as when you purchase from us via this website.
any questions or concerns feel free to contact us .
When you visit our site we may process information base on the choices you make. (Purchases)
We have organizational and technical process and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be 100% secure, so we cannot guarantee the hackers, cybercriminals, or other third parties will not be able to defeat our security and improperly collect , access, steal, or modify your information we will try are base as with all things here at Mrs. Bennies and we thank you for joins us.